Reference

Privacy Policy For Your pola289 Account

pola289 Privacy Policy explains what we collect when you open an account, sign in on mobile, or use DANA, OVO, GoPay and QRIS.

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pola289 Privacy Policy For Your pola289 Account
CONTACT PATHS

Privacy Help Beside Your Cashier Route

A clear contact path matters when a privacy request and a wallet record meet. We ask you to use the account help route shown beside the cashier area, include the phone number…

Account access If you cannot sign in, contact us through the account help route and include your registered phone number. We use that account step to confirm which records belong to you before discussing login history, device sessions or a request to change contact details.
Wallet status For a DANA, OVO, GoPay or QRIS record, send the payment reference and visible status from your account. We can compare that reference with our transaction log without asking for your wallet PIN, password or any complete card credential.
Privacy request To ask about access, correction or removal, state the request in the account help route and use the phone number attached to your profile. We may ask for an account check before releasing details, so another person cannot obtain your records.
DATA HANDLING

Cookies, Devices And Account Records

We keep this Privacy Policy practical by linking each data use to an account action. Login, wallet matching and device checks each have a defined purpose, while cookies help remember session settings…

Account details

We collect the details needed to create and maintain your account, including your phone number, login credentials and verification state. Before discussing those details, our team may compare the request with the account step already completed so the reply goes to the right person.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account entry can include a reference, route, amount and status. We use those fields to match a cashier event, resolve a missing status and keep a usable account history without requesting your wallet password.

Cookies

Cookies can preserve a sign-in session, remember basic display choices and show us whether a page loads correctly. You can manage cookies through your browser settings. Turning some off may require another login or prevent parts of the account path from working as intended.

Device signals

On a phone, tablet or desktop browser, we may record operating system, browser type, session time and related device signals. These details help us spot an unusual sign-in and compare a new session with your normal account path without reading private files on your device.

Retention choices

We keep account and transaction records only for the period needed for account service, security checks, dispute handling or legal duties. If you request removal, we first check whether a record must remain for one of those reasons, then explain the result through the contact path.

Your requests

You can ask for a copy of personal data, correction of an inaccurate detail, clarification of a use, or deletion where local law permits. Send the request through account help with your registered phone number and a clear description of the data involved.

Privacy Policy Answers For Indonesia

These Privacy Policy answers focus on the account steps you are most likely to use before opening or returning to pola289. They cover wallet records, device activity, cookies, account access and requests for a copy or correction. If your situation is not listed, use the account help route and describe the exact record or sign-in event.

The pola289 Privacy Policy covers account details, phone verification, sign-in activity, cookies, device signals and payment records from DANA, OVO, GoPay, QRIS, bank transfer and virtual account routes. It also explains retention, account security and how you can request access or correction.

We use your phone number to create the account path, send account-related replies and compare a privacy request with the correct profile. Phone verification is an account step before access. We do not ask you to provide a wallet PIN or wallet password for this purpose.

Yes. The Privacy Policy covers the payment reference, route, amount and status connected with DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account records. We use those fields to match account activity and resolve a status question.

When you sign in through a mobile or desktop browser, we may record browser type, operating system, session time and related device signals. These details help compare a new session with normal account activity and identify unusual access. We do not read private files on your device.

Use the account help route and send the phone number linked to your profile with a clear request for a data copy. We may ask for an account check before replying. Where local law permits, we provide the relevant personal records after confirming the request.

You can ask us to correct an inaccurate account detail or remove personal data where local law permits. Send the request through account help and identify the record. We first check whether security, dispute handling or legal duties require part of that record to remain.

Yes. Account access and eligibility depend on local law, and our services are available where local law permits. Our Privacy Policy still explains data handling for an account path in a supported Indonesian location, including login, wallet status and privacy requests.

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